For healthcare sites
Patient questions,
answered the moment they're asked.
Most patient enquiries don't arrive in office hours. They arrive at 9pm, on a Sunday, from a sofa. Website Navigator answers the questions your receptionist would — appointment availability, treatment details, what to bring, who to see — captures the contact, books where it can, and lands the lead in your practice management system before the morning huddle.
- GDPR-aware
- No clinical advice
- UK data residency
- Audit-logged
Patients ask at 9pm.
Your front desk is closed.
Healthcare websites are built like brochures. Patients ask like humans. The mismatch quietly costs you bookings every night.
What it means for your clinic.
Four things every practice manager cares about — handled.
Out-of-hours blackout, solved
More than half of patient enquiries land outside opening hours. The Navigator catches every one and books where it can, before the front desk opens.
Every enquiry, straight into your PMS
No forms, no re-keying. Each conversation lands as a booking-ready record in your practice management system — automatically.
Calmer than a form, safer than a bot
A worried patient doesn't want twelve required fields. The Navigator triages safely and never diagnoses — clinical questions escalate to a human.
Your tone, your boundaries
You define what it can and can't say. Pricing? Yes. Drug doses? No. The boundary is plain English, editable by your practice manager.
See it turn a question
into a booked appointment.
The same patient, two engines. One loops on a menu. The other triages safely, books the slot, and syncs it to your PMS.
Built for clinics.
Healthcare can't ship "move fast and break things". Every guardrail you'd expect is on by default, and visible to your DPO from day one.
GDPR & UK data residency
Conversations and captured PII stay on UK/EU infrastructure. Consent is explicit, withdrawal is one click, and your DPO gets a data-flow diagram for the ROPA.
ComplianceNo clinical advice. Ever.
Trained to recognise clinical questions and escalate — never diagnose, dose, or interpret symptoms. Red-flag phrases trigger an immediate human handover.
SafetyAudit logs of every conversation
Full transcript, timestamps, source, consent record. Searchable, exportable, retained for whatever period your policy needs.
GovernancePMS & NHS-aligned integrations
Connects to common UK practice management systems for availability and booking.
StackSafeguarding triggers
Mental-health and safeguarding keywords surface a quiet, signposted response and flag the conversation for a named clinician to review.
SafetyYour tone, your boundaries
You define what the Navigator can and can't say — editable by your practice manager, no developer required.
Brand
What clinics see in the first 30 days.
Pilot data from UK healthcare deployments. Not lab numbers — live sites.
+62%
After-hours enquiry capture
Enquiries that previously dropped between 6pm and 9am, now captured and qualified before the clinic opens.
<2s
First-response time
No queue. No "leave a message". The Navigator greets every patient with context the moment they land.
-38%
Inbound call volume
Receptionist time spent on routine questions — opening hours, pricing, parking, what to bring — falls fast.
Questions, answered.
The things practice managers ask before they book a demo.
A receptionist who never clocks off.
We load the Navigator with your treatments, your tone, your pricing rules. Then we show you exactly the conversation a patient would have with your site at 9pm.