Privacy Policy
Last updated: 23 September 2026
This Privacy Policy explains how Website Navigator (a product by AdVelocity, "we", "us", "our") collects, uses and protects information when you visit this website or use our conversational AI service.
What we collect
When you use the chat widget or the contact/demo-booking forms on this site, we may collect:
- Contact details you give us — name, email address, phone number, company/website
- The content of your enquiry or conversation with our AI agent
- Basic technical data — IP address, browser type, pages visited, and how you found the site (standard web analytics)
We don't ask for or knowingly collect sensitive personal data (e.g. health, financial account details) through this site.
How we use it
- To respond to your enquiry and, where relevant, arrange a demo
- To operate and improve the Website Navigator service, including the AI agent's understanding of common questions
- To send you information you've specifically asked for (e.g. a demo confirmation)
- To understand how the site is used, so we can improve it
We do not sell your personal data. We do not use your enquiry details for unrelated marketing without your consent.
Legal basis
Under UK GDPR, we rely on: legitimate interests (responding to enquiries, operating and securing the site), consent (where you've explicitly opted in to something, e.g. a newsletter), and contract (where we're taking steps to provide a service you've requested, such as a demo).
Who we share it with
We use trusted third-party service providers to run this site and the enquiry process — for example, our hosting provider, email delivery, and (where used) CRM tools. These providers only process your data on our instructions and under appropriate data-processing agreements. We do not sell or rent your data to third parties for their own marketing purposes.
How long we keep it
We keep enquiry and demo-booking details for as long as reasonably needed to respond to you and maintain a record of the relationship, then delete or anonymise them. If you become a customer, standard business-record retention periods apply.
Your rights
Under UK GDPR you have the right to ask us for a copy of the personal data we hold about you, to correct it, to ask us to delete it, and to object to or restrict certain processing. To exercise any of these rights, please get in touch via the contact form on this site.
Cookies
This site may use cookies or similar technologies for essential site functionality and, where enabled, analytics. You can control cookies through your browser settings.
Contact
If you have any questions about this policy or how your data is handled, please get in touch via the contact form on this site.
This policy may be updated from time to time; the "last updated" date above will always reflect the current version.